00012HR Labor Relations Analyst

San Juan, San Juan, Puerto Rico
Full Time
Mid Level

RESUMEN
El Oficial de Recursos Humanos, Relaciones Laborales es responsable por la administración efectiva de las relaciones laborales dentro de la organización. Este rol se enfoca en la investigación de querellas laborales—principalmente casos relacionados con hostigamiento, discrimen, conducta inapropiada y conflictos interpersonales—y en la gestión de acciones disciplinarias rutinarias. El puesto requiere juicio objetivo, capacidad de análisis, redacción clara, confidencialidad y conocimiento de las leyes laborales aplicables en Puerto Rico.


DEBERES Y RESPONSABILIDADES ESENCIALES
Se incluyen, pero no se limitan a los siguientes. Otros deberes y responsabilidades, así como tareas operacionales y/o administrativas, pueden ser asignados.
 

  • Recibir, documentar y dar seguimiento a solicitudes de acomodo, querellas relacionadas con hostigamiento sexual, discrimen, acoso laboral, represalias y otras violaciones de políticas internas.
  • Realizar entrevistas a las partes involucradas, testigos y supervisores pertinentes, según corresponda.
  • Recopilar, organizar y asegurar evidencia documental.
  • Redactar informes de investigación claros, objetivos y bien sustentados.
  • Recomendar acciones correctivas basadas en hallazgos preliminares y/o evidencia recopilada.
  • Garantizar la confidencialidad, el trato justo y el debido proceso en cada caso.
  • Manejar las acciones disciplinarias rutinarias, incluyendo amonestaciones verbales o escritas, traslados, cambios de puesto y seguimiento a planes de mejoramiento.
  • Orientar a los supervisores sobre procesos disciplinarios y documentación requerida.
  • Mantener expedientes actualizados de acciones disciplinarias y casos laborales.
  • Coordinar reuniones relacionadas con investigaciones o acciones disciplinarias.
  • Llevar a cabo entrevistas de salida, recopilando información relevante sobre la experiencia del empleado, razones para la renuncia y oportunidades de mejora.
  • Realizar tareas administrativas relacionadas con el área según asignadas.

CUALIFICACIONES
Para poder realizar este trabajo con éxito, un individuo debe poder llevar a cabo los deberes y responsabilidades descritos de forma satisfactoria. Los requisitos enumerados a continuación representan los conocimientos, capacidades y destrezas necesarias. Se pueden realizar acomodos razonables para permitir que personas con impedimentos lleven a cabo dichas funciones.

Requisitos del puesto:
  • Bachillerato en Recursos Humanos, Psicología Industrial, Relaciones Laborales o relacionado (preferible).
  • 1–3 años de experiencia en funciones administrativas o de apoyo en Recursos Humanos.
  • Conocimiento básico de leyes laborales aplicables en Puerto Rico.
  • Conocimiento básico en investigaciones internas y manejo de evidencia
  • Comunicación efectiva -verbal y escrita- en español e inglés.
  • Atención al detalle, organización, manejo del tiempo confidencialidad.
  • Empatía y manejo adecuado de situaciones sensitivas.
  • Preparación de informes y correspondencia rutinaria.

Métricas de desempeño:
  • Tiempo promedio para completar investigaciones: ≤ 15 días laborales desde la apertura del caso hasta la entrega del informe.
  • Porcentaje de investigaciones completadas dentro del tiempo establecido: 90% o más.


DEMANDAS FÍSICAS
Trabajo a tiempo completo en ambiente de oficina, usualmente sentado. Con frecuencia se requiere el uso de las manos para manejar objetos, así como hablar, escuchar, agacharse, caminar, arrodillarse, operar equipo de oficina y atender visitantes en un ambiente dinámico. También puede requerir estar de pie y mover hasta diez (10) libras.
 

“Patrono con igualdad de oportunidades en el Empleo. Todos los solicitantes calificados recibirán consideración para empleo sin distinción de raza, color, religión, sexo, embarazo, orientación sexual, identidad de género, origen nacional, edad, status como veterano protegido o discapacidad física o mental".

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